Job Description
Join the heart of New Orleans' vibrant hospitality scene as a Front Desk Agent at Grand Orleans Hospitality! We're seeking dynamic professionals to deliver exceptional guest experiences in our luxury downtown hotel. If you thrive in fast-paced environments and possess a passion for Southern charm, this full-time role offers career growth, competitive benefits, and the opportunity to work in America's most unique cultural destination.
Responsibilities
- Check-in/out guests with efficiency and warm hospitality
- Manage reservations and optimize room allocations
- Handle guest inquiries and resolve service issues
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Utilize property management systems (Opera/PMS)
- Execute upselling strategies for premium services
- Maintain a professional hotel lobby environment
Qualifications
- Minimum 2 years hotel front desk experience
- Exceptional communication and conflict resolution skills
- Proficiency with PMS software (Opera preferred)
- Ability to work flexible shifts including nights/weekends
- Valid Louisiana hospitality certification
- Strong knowledge of New Orleans attractions
- Basic accounting and cash handling abilities
- Multi-language skills (French/Spanish a plus)