Job Description
Are you a dedicated professional ready to make a difference in the hospitality industry?
The Grand Hotel Charlotte is currently seeking an enthusiastic Front Desk Agent to join our dynamic team. If you thrive in a fast-paced environment and excel at providing exceptional guest service, we want to meet you.
As the face of our hotel, you will be responsible for creating a welcoming atmosphere for our guests. We offer a competitive salary package, comprehensive benefits, and a supportive culture that values your contributions.
Responsibilities
- Check guests in and out efficiently, ensuring accuracy in all reservation transactions.
- Answer incoming calls and emails promptly, addressing inquiries and resolving issues with a smile.
- Manage room assignments, key cards, and special guest requests.
- Process payments and handle cash transactions with strict attention to detail.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- High school diploma or GED required.
- Minimum of 1 year of experience in hotel front desk operations or customer service.
- Proficient in computer systems, including Microsoft Office and PMS software.
- Strong verbal and written communication skills.
- Ability to work flexible shifts, including weekends, nights, and holidays.