Job Description
Join our award-winning team at Grand Harbor Hotel as a Front Desk Agent and become the first point of contact for our valued guests. We're seeking a charismatic professional to deliver exceptional service while managing check-ins, reservations, and guest inquiries. Enjoy competitive pay, flexible scheduling, and immediate start opportunities in Baltimore's vibrant downtown district.
Responsibilities
- Efficiently manage guest check-in/check-out procedures using hotel management systems
- Handle reservation inquiries and modifications with precision
- Resolve guest concerns promptly and professionally
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Provide local recommendations and enhance guest experiences
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with PMS systems (e.g., Opera, Delphi)
- Exceptional communication and multitasking abilities
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent required