Job Description
Join our award-winning luxury hotel in downtown Dallas as a Front Desk Agent! We're seeking charismatic professionals to create unforgettable experiences for our international guests. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities. Work in a state-of-the-art facility with stunning skyline views and a supportive team environment.
Responsibilities
- Manage check-in/check-out processes with precision and efficiency
- Handle guest inquiries and resolve issues using exceptional problem-solving skills
- Process payments and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize hotel management systems for reservations and room assignments
- Upsell hotel amenities and services to enhance guest experience
- Assist with emergency procedures and security protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Cloudbeds, or similar PMS systems
- Exceptional communication and conflict resolution abilities
- Flexible availability including weekends, holidays, and overnight shifts
- Valid Texas driver's license and reliable transportation
- Ability to stand for extended periods and lift up to 25 lbs
- High school diploma or equivalent required
- Fluency in English; Spanish proficiency preferred