Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotel in Cleveland! We're seeking friendly, energetic individuals to deliver exceptional guest experiences. Enjoy the stability of full-time work with weekly pay and no prior experience required – we provide comprehensive training. This role offers growth opportunities within our nationally recognized hotel chain.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments
- Handle guest inquiries and resolve service issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Market hotel amenities and local attractions
- Maintain a clean, organized lobby environment
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and customer service skills
- Basic computer proficiency
- Strong problem-solving abilities
- Flexible availability including weekends/holidays
- Professional appearance and demeanor
- Ability to stand for extended periods
- No hospitality experience required – we train!