Job Description
Join our award-winning team as a Front Desk Agent at the luxurious Grand Plaza Hotel in Columbus, Ohio! We're seeking charismatic professionals to deliver exceptional guest experiences while showcasing Ohio's renowned hospitality culture. Enjoy competitive benefits, career growth opportunities, and a vibrant downtown location.
What We Offer:
- Comprehensive health and wellness package
- Employee discounts on hotel stays and dining
- Professional development programs
- 401(k) with company matching
Responsibilities
- Check in/out guests efficiently while maintaining personalized service standards
- Manage reservations using Opera property management system
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Maintain security protocols for guest safety
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and problem-solving abilities
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Columbus attractions and services
- Valid Ohio driver's license and clean driving record
- High school diploma or equivalent required