Job Description
Join our award-winning team at Memphis Grand Hotel and launch your hospitality career! We're seeking passionate individuals to create unforgettable guest experiences at our downtown Memphis location. As a Front Desk Agent, you'll be the first point of contact for our diverse clientele, combining professionalism with Southern charm. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our luxury hotel chain.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences
- Manage reservations and room assignments using Opera PMS
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Execute upselling strategies for premium rooms and amenities
- Maintain security protocols for guest information and keys
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Proficiency in hotel management software (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling abilities
- Positive attitude with strong attention to detail
- Tennessee hospitality certification a plus