Job Description
Join our award-winning team at the heart of Boston's vibrant hospitality scene! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences at our luxury downtown property. This role is perfect for hospitality professionals who thrive in fast-paced environments and take pride in creating memorable stays for international travelers and business executives alike. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth within our renowned hotel chain.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Manage guest inquiries and resolve concerns promptly using conflict resolution skills
- Process payments, manage billing discrepancies, and handle cash transactions securely
- Coordinate with housekeeping, maintenance, and valet departments for seamless operations
- Upsell hotel amenities, dining packages, and local experiences to enhance guest satisfaction
- Maintain detailed logs of guest requests and special requirements
- Ensure lobby area remains immaculate and welcoming at all times
Qualifications
- Minimum 1 year experience in hotel front desk or guest services role
- Proficiency with property management systems (Opera, Fidelio, etc.)
- Exceptional communication skills in English; multilingual abilities preferred
- Strong problem-solving abilities and composure under pressure
- Valid Massachusetts hospitality license (ServSafe Alcohol certification)
- Flexible availability including nights, weekends, and holidays
- Professional appearance and positive, approachable demeanor
- Basic knowledge of Boston attractions and transportation systems