Job Description
Join our dynamic team at the Grand Atlanta Hotel, where exceptional hospitality meets urban sophistication. We're seeking a charismatic Front Desk Agent to create memorable guest experiences in the heart of Atlanta. This part-time role offers flexible scheduling while allowing you to showcase your passion for service in a luxury environment.
Responsibilities
- Deliver outstanding guest check-in/check-out experiences with efficiency and warmth
- Manage reservations and room assignments using hotel management systems
- Address guest inquiries and resolve concerns promptly
- Coordinate with housekeeping and maintenance teams
- Process payments and manage billing transactions
- Maintain accurate guest records and communication logs
- Uphold brand standards through consistent service excellence
Qualifications
- Previous front desk or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency in hotel management software (Opera, etc.)
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required