Job Description
Join our award-winning team at Grand Horizon Hotels in El Paso, Texas, as a Front Desk Agent! We're urgently seeking charismatic professionals to deliver exceptional guest experiences at our premier downtown location. As the first point of contact, you'll embody our commitment to hospitality excellence while managing check-ins, reservations, and guest inquiries with precision and warmth. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your smile makes a difference!
Responsibilities
- Efficiently manage guest check-ins/check-outs using PMS systems
- Handle reservation modifications and cancellations with accuracy
- Resolve guest inquiries and concerns promptly with professionalism
- Process payments and manage cash drawer responsibilities
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain detailed logs of guest interactions and special requests
Qualifications
- 1+ years of front desk or hospitality experience required
- Proficiency in hotel management software (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of El Paso attractions and local services
- Valid Texas driver's license preferred
- Flexible availability including nights/weekends
- High school diploma or equivalent required