Job Description
Join our award-winning team at Grand Miami Hotel as a Front Desk Agent! We're seeking enthusiastic hospitality professionals to create memorable guest experiences in the heart of Miami's vibrant coastal district. No prior hotel experience required – we provide comprehensive training to kickstart your career in luxury hospitality. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing portfolio. If you're passionate about service and thrive in dynamic environments, this is your gateway to a rewarding career in Miami's thriving tourism industry.
Responsibilities
- Efficiently check guests in/out using PMS systems while maintaining accuracy
- Handle reservations, room assignments, and payment processing
- Resolve guest inquiries and concerns with proactive problem-solving
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Uphold brand standards through exceptional customer service
- Manage multiple tasks in a fast-paced, high-volume environment
Qualifications
- High school diploma or equivalent (required)
- Basic computer proficiency with willingness to learn hotel systems
- Strong communication and interpersonal skills
- Ability to multitask and prioritize in dynamic settings
- Positive attitude and guest-focused mindset
- Availability to work evenings, weekends, and holidays
- Valid Florida driver's license (preferred)
- Fluency in English (Spanish fluency a plus)