Job Description
Launch your hospitality career with Grand Hospitality Group! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences at our premier Tampa location. This entry-level position offers comprehensive training, competitive pay, and opportunities for growth in a dynamic team environment. Enjoy flexible shift schedules while becoming the face of our brand through seamless check-ins, personalized service, and memorable interactions. Join us to build foundational skills in guest relations, operations, and hospitality excellence!
Responsibilities
- Efficiently manage guest check-in/check-out processes using property management systems
- Handle guest inquiries with professionalism and resolve service issues promptly
- Process payments, manage cash handling procedures, and maintain accurate records
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Assist with reservations, room assignments, and special guest requests
- Uphold brand standards through consistent service delivery and facility presentation
- Collaborate with cross-departmental teams during peak operational periods
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Strong attention to detail and problem-solving abilities
- Basic computer proficiency with willingness to learn proprietary systems
- Flexible availability including nights, weekends, and holidays
- Positive attitude and commitment to guest satisfaction
- Ability to stand for extended periods and multitask in fast-paced settings