Job Description
Join our award-winning team at Grand Harbor Hotel, where exceptional guest experiences begin at the front desk. We're seeking passionate individuals to create memorable first impressions for our diverse clientele. Enjoy a dynamic work environment with competitive pay, flexible scheduling, and opportunities for growth within our hospitality family.
Responsibilities
- Efficiently check-in/check-out guests using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Uphold strict safety and security protocols
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and conflict resolution skills
- Proficiency with reservation systems (e.g., Opera, Fidelio)
- Ability to work flexible shifts including weekends/holidays
- Valid Florida driver's license (if required for errands)
- High school diploma or equivalent
- Basic computer literacy