Job Description
Join our dynamic hospitality team as a Front Desk Agent and launch your career in the heart of Los Angeles! No prior experience required – we provide comprehensive training. This role offers flexible shift work including evenings, weekends, and holidays, perfect for students and career changers. You’ll be the first point of contact for our valued guests, delivering exceptional service while learning every aspect of hotel operations. Enjoy competitive pay, growth opportunities, and a supportive work environment in one of LA’s most vibrant neighborhoods.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and provide local area recommendations
- Handle guest inquiries with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
- Resolve guest concerns promptly and escalate when necessary
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency and comfort with learning new systems
- Positive attitude and problem-solving mindset
- Attention to detail and accuracy in transactions
- Team player with customer service focus
- Willingness to work in a fast-paced environment