Job Description
Join the vibrant heart of Nashville's hospitality scene at the Grand Nashville Hotel! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in Music City. As our first point of contact, you'll embody Southern charm while managing check-ins, reservations, and guest inquiries with precision. Our premium downtown location offers competitive pay, comprehensive benefits, and opportunities for career growth in a luxury environment.
What We Offer:
- Competitive hourly wage + performance bonuses
- Comprehensive health/dental/vision insurance
- 401(k) with company match
- Free hotel accommodations for travel
- Professional development programs
Responsibilities
- Manage seamless guest check-in/check-out processes with efficiency
- Handle reservation modifications and room assignments
- Resolve guest concerns with empathy and urgency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management software (Opera/PMS)
- Local area knowledge to enhance guest experiences
- Maintain security protocols and key control systems
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in PMS systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Valid Tennessee driver's license (if required for errands)
- Flexible availability including nights/weekends/holidays
- TSS certification (or willingness to obtain)
- Basic first aid/CPR certification