Job Description
Join our award-winning team at Grand Plaza Hotel, where luxury meets Southern hospitality! We're seeking a dynamic Front Desk Agent to be the first point of contact for our esteemed guests in downtown Dallas. This role offers competitive pay, comprehensive benefits, and growth opportunities within our prestigious hospitality brand. If you thrive in fast-paced environments and possess exceptional interpersonal skills, this is your chance to shine in one of America's most vibrant cities.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries with precision
- Handle guest requests and resolve issues promptly to ensure satisfaction
- Collaborate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Utilize hotel management software (e.g., Opera) for daily operations
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Texas driver's license and clean driving record (if required for shuttle duties)
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred