Job Description
Join our award-winning hospitality team at Grand Miami Hotel as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in our vibrant downtown location. This immediate hire opportunity offers competitive pay, benefits, and career growth in Miami's thriving tourism industry. If you're passionate about service excellence and thrive in fast-paced environments, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and manage cash drawer operations
- Coordinate with housekeeping, maintenance, and security teams
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain cleanliness and organization at the front desk area
- Complete daily reports and administrative tasks
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Fidelio, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Florida driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Miami tourism attractions
- High school diploma or equivalent required