Job Description
Join our award-winning team at Grand Plaza Hotels Fresno as a Hotel Shift Supervisor! We're seeking dynamic professionals to lead our front desk operations during overnight and weekend shifts. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in the heart of California's Central Valley. Perfect for hospitality professionals who thrive in fast-paced environments and excel at team leadership.
Responsibilities
- Manage all front desk operations during assigned shifts (overnights/weekends)
- Train and supervise front desk agents and bell staff
- Handle guest complaints with exceptional service recovery skills
- Oversee check-in/check-out processes and room inventory
- Coordinate housekeeping and maintenance requests
- Process payments and manage cash handling procedures
- Implement safety and security protocols
Qualifications
- 3+ years hotel front desk experience required
- Previous supervisory or leadership experience preferred
- Flexible availability including nights, weekends, and holidays
- Proficiency in hotel management systems (e.g., Opera)
- Strong conflict resolution and multitasking abilities
- Basic knowledge of Fresno tourism attractions
- Valid California driver's license (for errands)