Job Description
Join our award-winning team at Grand Plaza Hotel and kickstart your hospitality career! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences in the heart of Raleigh, NC. No prior experience required – we provide comprehensive training and offer immediate placement for motivated individuals. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our luxury property.
Responsibilities
- Check in/out guests efficiently with warm professionalism and attention to detail
- Manage reservation systems, room assignments, and billing inquiries
- Address guest concerns promptly and resolve issues with empathy
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Promote hotel amenities and local attractions to enhance guest experiences
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Proficiency with basic computer systems and reservation software
- Ability to multitask in a fast-paced environment
- Professional demeanor and problem-solving mindset
- Willingness to work flexible shifts including nights/weekends
- No hospitality experience required – training provided!