Job Description
Join our award-winning team at the Crystal Plaza Hotel, where exceptional service meets luxury hospitality. We're seeking a charismatic Front Desk Agent to create memorable experiences for our discerning guests. Located in the vibrant heart of Arlington, you'll be the first point of contact for international travelers and corporate clients alike. Enjoy competitive benefits, career growth opportunities, and a dynamic work environment in one of Virginia's premier destinations.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with personalized service
- Manage reservations and room assignments using Opera property management system
- Resolve guest inquiries and complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Execute upselling strategies to maximize revenue and guest satisfaction
- Maintain a clean, organized front desk area at all times
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid Virginia driver's license (preferred)
- Basic knowledge of Arlington attractions and transportation
- Flexible availability including nights, weekends, and holidays
- Professional appearance and polished demeanor