Job Description
Join our award-winning hospitality team at Grand Hotel Washington! We're seeking enthusiastic Front Desk Agents to create unforgettable guest experiences. This entry-level position offers flexible shift work opportunities with competitive pay and growth potential. Perfect for students and career changers passionate about service excellence. Enjoy our modern downtown location with complimentary meals and employee discounts!
Responsibilities
- Efficiently manage guest check-ins/check-outs using our property management system
- Handle reservations, modifications, and billing inquiries with precision
- Resolve guest concerns promptly and escalate complex issues appropriately
- Coordinate housekeeping and maintenance requests across departments
- Maintain accurate guest records and confidential information
- Process payments and reconcile daily transactions
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with ability to learn new systems
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Attention to detail and problem-solving aptitude
- Positive attitude and team-oriented mindset
- Prior customer service experience preferred