Job Description
Join our award-winning luxury hotel in the heart of Sacramento! The Grand River Hotel is seeking a passionate Front Desk Agent to create unforgettable experiences for our international guests. As the first point of contact, you'll embody our commitment to excellence while managing reservations, check-ins/check-outs, and guest inquiries. Enjoy competitive benefits, career growth opportunities, and a vibrant downtown location.
Responsibilities
- Manage seamless guest check-in/check-out processes with speed and accuracy
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest concerns promptly using de-escalation techniques
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet teams
- Utilize Opera property management system efficiently
- Execute upselling strategies for room upgrades and amenities
Qualifications
- 1+ years hospitality experience preferred
- Exceptional communication and problem-solving skills
- Proficiency with property management systems (Opera, Fidelio)
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license (for valet coordination)
- Basic knowledge of Sacramento attractions and transportation
- High school diploma or equivalent; hospitality degree a plus