Job Description
Launch your hospitality career at Fresno Grand Hotel! We're seeking enthusiastic Front Desk Agents to be the first point of contact for our valued guests. No experience required – we provide comprehensive training to develop your skills in guest relations, reservation management, and operational excellence. Join our award-winning team in the heart of Fresno and build a rewarding career in a dynamic, guest-focused environment.
Responsibilities
- Deliver exceptional guest experiences through warm check-in/check-out procedures
- Manage reservations, room assignments, and payment processing
- Handle guest inquiries and resolve issues promptly
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and billing information
- Process payments and manage cash drawer operations
- Assist with valet services and luggage handling
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn hotel software
- Professional appearance and positive attitude
- Ability to stand for extended periods and lift up to 25 lbs
- Customer service mindset with problem-solving aptitude
- Flexibility to work weekends, evenings, and holidays
- No prior experience required – training provided