Job Description
Join our award-winning hospitality team at Grand Bay Hotel Group, where we redefine luxury service in the heart of Oakland! As a Front Desk Agent, you'll be the welcoming face of our premium property, delivering exceptional experiences to international travelers and business executives. Enjoy weekly pay, comprehensive benefits, and career advancement opportunities in a vibrant urban setting. Our state-of-the-art facility offers modern amenities and a supportive culture that values your growth.
We're seeking passionate professionals who thrive in fast-paced environments. If you're ready to transform guest interactions into lasting memories while building a stable career with competitive compensation, apply today!
Responsibilities
- Manage seamless check-in/check-out processes using Opera property management system
- Resolve guest inquiries with empathy and efficiency, including room upgrades and special requests
- Coordinate with housekeeping and maintenance teams for optimal room readiness
- Process payments and maintain accurate financial records
- Act as local tourism ambassador, providing personalized recommendations
- Handle emergency situations following established protocols
- Upsell premium services and amenities to enhance guest experience
Qualifications
- Minimum 2 years front desk experience in luxury hotel environment
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication skills in English; bilingual Spanish preferred
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid California driver's license with clean record
- First Aid/CPR certification or willingness to obtain
- Proven ability to multitask during high-volume periods
- Attention to detail for financial transactions and documentation