Job Description
Join our award-winning luxury hotel in the heart of Memphis! As a Front Desk Agent, you'll be the first point of contact for our discerning guests, delivering legendary service that embodies Southern hospitality. We're seeking a charismatic professional to manage check-ins, handle VIP requests, and create unforgettable experiences. Enjoy competitive pay, benefits, and work in a dynamic environment celebrating music history and local culture.
Responsibilities
- Manage seamless guest check-in/out processes using Opera property management system
- Handle guest inquiries with empathy and resolve issues proactively
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and maintenance departments for special requests
- Upsell hotel amenities and local attractions to enhance guest experience
- Maintain a professional front desk appearance and security protocols
- Collaborate with concierge team for complex guest needs
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience in luxury hospitality
- Exceptional communication and conflict resolution skills
- Proficiency in hotel management software (Opera, Cloudbeds)
- Ability to multitask in high-pressure situations
- Strong knowledge of Memphis attractions and local events
- Flexibility to work evenings, weekends, and holidays
- Basic foreign language skills (Spanish preferred)