Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as a Front Desk Agent! We're seeking energetic, guest-focused individuals to create memorable experiences for our visitors. This entry-level role is perfect for career starters looking to grow in the hospitality industry. Enjoy competitive pay, comprehensive training, and a supportive team environment. No experience required – we’ll teach you everything!
Responsibilities
- Efficiently check guests in/out using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Respond to guest requests with prompt, professional service
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Handle emergency situations calmly and effectively
- Promote hotel amenities and local attractions
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency (MS Office, reservation systems)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including nights/weekends
- Positive attitude and commitment to teamwork