Job Description
Join our award-winning team at Grand Harbor Resort & Spa! We're urgently seeking dynamic Front Desk Agents to deliver exceptional guest experiences in our luxury waterfront property. This critical role requires exceptional multitasking abilities during high-volume shifts, with opportunities for career advancement and competitive benefits. Apply today to become the face of our premium hospitality destination!
Responsibilities
- Efficiently manage check-in/check-out processes for 50+ daily guests
- Resolve guest inquiries and complaints with empathy and urgency
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate billing records
- Operate hotel management systems (Opera/PMS) proficiently
- Upsell premium services and amenities to enhance guest satisfaction
- Maintain lobby area cleanliness and professional appearance
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management software (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (days/nights/weekends/holidays)
- Basic knowledge of Tampa attractions and transportation
- High school diploma or equivalent required
- Valid Florida driver's license preferred