Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Plaza Hotel in the heart of Manhattan. We're seeking a dynamic professional to deliver exceptional guest experiences while managing check-in/out operations, reservations, and inquiries. This full-time position offers competitive compensation, comprehensive benefits, and opportunities for career growth within our luxury hospitality brand. If you thrive in fast-paced environments and possess outstanding customer service skills, we encourage you to apply today!
Responsibilities
- Manage seamless guest check-in/check-out procedures using property management systems
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest complaints and special requests promptly and professionally
- Process payments, maintain accurate cash handling records, and reconcile daily transactions
- Collaborate with housekeeping, maintenance, and security teams to ensure operational excellence
- Uphroom high standards of cleanliness and organization at the front desk area
- Act as primary information resource for local attractions, transportation, and events
Qualifications
- Minimum 2 years front desk or hospitality experience in high-volume setting
- Proficiency with Opera, Fidelio, or similar property management systems
- Exceptional communication and problem-solving abilities
- Flexible availability including nights, weekends, and holidays
- Valid New York State driver's license preferred
- Basic knowledge of NYC tourism and transportation networks
- Ability to multitask effectively during peak periods
- Professional appearance and polished demeanor