Job Description
Join our award-winning team at Grand Hotel Minneapolis as a Front Desk Agent! We're seeking charismatic individuals to deliver exceptional guest experiences during day, evening, and overnight shifts. Enjoy competitive pay, flexible scheduling, and career growth in one of America's most vibrant cities. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Check in/out guests efficiently with warm hospitality and attention to detail
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly and escalate complex issues to management
- Process payments accurately using hotel management systems
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain security protocols for guest and property safety
- Act as a local resource for guests about Minneapolis attractions and services
Qualifications
- 1+ years front desk or customer service experience in hospitality
- Exceptional communication and problem-solving skills
- Proficiency with hotel management software (e.g., Opera, PMS)
- Ability to multitask during peak check-in/check-out periods
- Flexible availability for day/evening/night shifts including weekends
- High school diploma or equivalent; college degree preferred
- Basic knowledge of Minneapolis tourism and transportation