Job Description
Join our award-winning hospitality team at the Oakland Grand Hotel, where every guest interaction creates memorable experiences. We're seeking passionate Front Desk Agents to deliver exceptional service in a vibrant downtown setting. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of Oakland's premier hotels.
Responsibilities
- Check in/out guests efficiently while maintaining warm, professional demeanor
- Manage reservations, billing, and payment processing accurately
- Resolve guest inquiries and complaints with empathy and solutions
- Coordinate with housekeeping, maintenance, and security teams
- Process mail/packages and assist with concierge services
- Maintain detailed logs of guest preferences and special requests
- Adhere to safety protocols and emergency procedures
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid California driver's license (for occasional errands)
- High school diploma or equivalent; hospitality certification preferred
- Fluency in English; bilingual Spanish highly valued
- Ability to stand for extended periods and lift 25 lbs