Job Description
Join our award-winning downtown Columbus hotel as a Front Desk Agent! We're seeking dynamic professionals to deliver exceptional guest experiences through 24/7 shift-based operations. Enjoy competitive pay, comprehensive benefits, and a vibrant team environment. Perfect for detail-oriented individuals passionate about hospitality excellence.
Responsibilities
- Manage guest check-in/out procedures with speed and accuracy
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns promptly and professionally
- Maintain detailed property knowledge for local recommendations
- Coordinate with housekeeping and maintenance teams
- Execute security protocols and emergency procedures
- Process cash transactions and balance daily reports
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience
- Strong communication and conflict resolution skills
- Proficiency with hotel management software (Opera preferred)
- Ability to work flexible shifts, nights, weekends, and holidays
- Basic math and computer literacy
- Ohio hospitality certification preferred
- Valid Ohio driver's license (if required for errands)