Job Description
Join our award-winning team at Harborview Hotel & Spa, Baltimore's premier luxury waterfront destination. We're seeking a dynamic Front Desk Agent to create unforgettable guest experiences while showcasing the charm of Charm City. This role offers competitive compensation, comprehensive benefits, and growth opportunities within our renowned hospitality group.
Responsibilities
- Deliver exceptional guest service through check-in/check-out processes and personalized assistance
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Utilize Opera property management system for real-time inventory tracking
- Resolve guest concerns promptly while maintaining brand standards
- Process payments and maintain accurate financial documentation
- Act as local Baltimore ambassador recommending attractions and dining
Qualifications
- Minimum 2 years hotel front desk or high-end customer service experience
- Proficiency in Opera PMS and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Valid Maryland driver's license with clean record
- Flexible availability including nights, weekends, and holidays
- Ability to stand for extended periods and lift 25 lbs
- Hotel management degree or relevant certification preferred
- Baltimore tourism knowledge strongly desired