Job Description
Join our award-winning luxury hotel in downtown Denver and become the face of exceptional guest experiences! We're seeking charismatic Front Desk Agents to deliver premium service while enjoying weekly pay and a vibrant hospitality career. As a key member of our hotel staff, you'll handle check-ins, manage reservations, and create memorable stays for international travelers and business professionals. Our competitive benefits package includes:
- Weekly direct deposit pay
- Comprehensive health insurance
- Hotel career advancement program
- Employee discounts on F&B and accommodations
Responsibilities
- Efficiently manage guest check-in/check-out processes with Opera PMS
- Resolve guest inquiries and complaints with empathetic problem-solving
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Upsell premium rooms and hotel amenities to maximize revenue
- Execute emergency procedures and safety protocols
- Maintain a professional lobby atmosphere at all times
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency in property management systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Denver tourism attractions and transportation
- High school diploma or equivalent; hospitality certification preferred
- Valid Colorado driver's license (for airport shuttle duties)
- Fluency in English; Spanish proficiency highly valued