Job Description
Join our award-winning team at Grand Hotel Columbus as a Front Desk Agent! We're seeking energetic, customer-focused individuals to be the first point of contact for our guests. No experience needed – we provide comprehensive training to help you thrive in this dynamic hospitality role. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our luxury hotel chain.
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries
- Operate hotel management systems (training provided)
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and professionally
- Process payments and maintain accurate financial records
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency (training provided)
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including nights/weekends
- Professional appearance and demeanor
- No prior experience required – training provided