Job Description
Join our award-winning luxury hotel team in downtown LA as a Weekend Front Desk Agent! We're seeking a polished hospitality professional to deliver exceptional guest experiences during peak weekend hours. This role combines high-energy service with operational excellence in a vibrant urban setting. Enjoy competitive pay, flexible scheduling, and growth opportunities within our global hospitality brand. Perfect for candidates seeking weekend-focused work with weekday availability for training.
Responsibilities
- Manage check-in/check-out processes for weekend guests with efficiency and warmth
- Handle reservation inquiries, room assignments, and billing discrepancies
- Operate PMS systems (Opera) and process payments via multiple channels
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest concerns promptly and escalate complex issues to management
- Execute upselling strategies for premium rooms and hotel amenities
- Maintain accurate shift logs and daily revenue reports
Qualifications
- 1+ years front desk or guest services experience in luxury hospitality
- Proficiency with property management systems (Opera, OPERA Cloud preferred)
- Exceptional communication and conflict resolution skills
- Ability to work weekends (Fri-Sun) and holidays consistently
- Valid CA driver's license and reliable transportation
- Basic knowledge of LA attractions and transportation networks
- High school diploma or equivalent; hospitality degree preferred
- Flexible availability for training during weekdays