Job Description
Are you a welcoming face with a passion for hospitality? The Grand Pacific Hotel is seeking a dedicated Front Desk Agent to join our elite team in beautiful San Diego, CA. We pride ourselves on providing world-class service, and we are looking for someone who shares our commitment to excellence.
In this role, you will be the first point of contact for our guests, ensuring their stay is seamless, memorable, and comfortable. We offer a competitive compensation package, a dynamic work environment, and opportunities for career growth within the hospitality industry.
Responsibilities
- Guest Relations: Welcome guests warmly upon arrival and assist with check-in and check-out procedures efficiently.
- Reservation Management: Answer incoming calls and emails to manage room bookings and special requests.
- Problem Resolution: Address guest inquiries, complaints, and issues promptly to ensure high levels of guest satisfaction.
- Lobby Maintenance: Maintain the cleanliness and organization of the front desk and lobby area to uphold our premium standards.
- Administrative Support: Process payments, handle mail, and manage key cards or room access systems.
- Concierge Assistance: Provide local recommendations and assist with transportation or special arrangements.
Qualifications
- Experience: Previous experience in a front desk or hospitality role is preferred.
- Communication: Excellent verbal and written communication skills with a professional and friendly demeanor.
- Technical Proficiency: Comfortable using Property Management Systems (PMS) and Microsoft Office Suite.
- Availability: Must be available to work flexible shifts, including weekends and holidays.
- Physical Requirements: Ability to stand for extended periods and lift luggage or supplies as needed.
- Education: High school diploma or equivalent required.