Job Description
Join our award-winning luxury hotel in the heart of Fort Worth's cultural district! We're seeking a passionate Front Desk Agent to create unforgettable guest experiences while showcasing Fort Worth's vibrant hospitality scene. As the first point of contact, you'll embody our commitment to excellence in a city renowned for its cowboy heritage and modern sophistication.
Enjoy competitive benefits including health insurance, paid time off, employee discounts, and opportunities for professional growth in one of Texas' top hospitality destinations.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations and room assignments using Opera PMS
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Maintain security protocols for guest safety
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Texas Food Handler certification (or willingness to obtain)
- Strong attention to detail and multitasking abilities
- Valid Texas driver's license with clean record