Job Description
Join our award-winning hospitality team at Grandview Hotels, Seattle's premier luxury destination. We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during evening, overnight, and weekend shifts. This role is perfect for night owls who thrive in fast-paced environments and excel at creating memorable stays for international travelers and business professionals alike. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in one of America's most vibrant cities.
Responsibilities
- Manage check-in/check-out processes for 150+ nightly guests with precision and warmth
- Handle reservation modifications, billing inquiries, and VIP guest requests
- Operate PMS systems (Opera) and troubleshoot technical issues
- Coordinate with housekeeping, security, and maintenance teams
- Process payments and maintain accurate financial records
- Act as emergency contact during overnight shifts
Qualifications
- Minimum 2 years hotel front desk experience in high-volume settings
- Proficiency with Opera PMS or similar property management systems
- Exceptional multitasking abilities during peak shift transitions
- Valid Washington State Food Handler's Card (or willingness to obtain)
- Fluency in English; Spanish or Mandarin a strong plus
- Flexible availability including nights, weekends, and holidays
- Ability to stand/walk for 8-hour shifts