Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Horizon Hotels in El Paso! We're seeking dynamic professionals to deliver exceptional guest experiences while managing check-in/check-out processes. This full-time position offers competitive pay, comprehensive benefits, and growth opportunities in a luxury environment. If you thrive in fast-paced settings and prioritize guest satisfaction, we encourage you to apply today!
Responsibilities
- Manage seamless guest check-in/check-out procedures using Opera PMS
- Handle reservation inquiries and modifications with precision
- Resolve guest complaints and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Provide local area recommendations and concierge services
- Execute daily audits and report discrepancies
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Texas driver's license and clean driving record
- Basic knowledge of foreign languages (Spanish preferred)
- Flexible availability including nights/weekends/holidays