Job Description
Join the Premier Team in Los Angeles!
We are currently seeking a dedicated Hotel Front Desk Agent to join our luxury hospitality team. If you are looking for a role that offers no experience necessary training and flexible shift work opportunities, this is the perfect opportunity for you.
At The Grand Los Angeles Hotel, we pride ourselves on exceptional guest service and creating memorable experiences. Whether you are looking for a full-time career or a part-time position, we offer a supportive environment where you can grow your skills in the hospitality industry.
Responsibilities
- Guest Check-in and Check-out: Process registrations efficiently using our Property Management System (PMS) and ensure a smooth arrival experience.
- Communication: Answer incoming phone calls, respond to emails, and assist guests with inquiries regarding local attractions and services.
- Reception Duties: Maintain a professional and welcoming atmosphere in the lobby and front desk area.
- Payment Handling: Accurately process cash, credit card, and check payments while balancing daily financial transactions.
- Problem Resolution: Address guest complaints or special requests immediately and escalate complex issues to the manager.
- Shift Coordination: Adhere to the assigned shift schedule, including nights, weekends, and holidays.
Qualifications
- No Experience Required: Prior hospitality experience is a plus, but not mandatory; we provide paid training for the right candidates.
- Age Requirement: Must be at least 18 years of age.
- Communication Skills: Excellent verbal and written English skills are essential for guest interaction.
- Flexibility: Ability to work various shifts, including evenings and weekends.
- Computer Literacy: Basic typing and computer skills are required.
- Professionalism: A friendly, energetic, and customer-focused attitude.