Job Description
Join our award-winning team at the Grand Capital Hotel, a luxury property in the heart of Washington DC. We're seeking a dynamic Front Desk Agent to create unforgettable guest experiences. This full-time position offers competitive compensation, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities. If you're passionate about hospitality and thrive in fast-paced environments, apply today to become the face of our prestigious establishment!
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and dining teams to ensure seamless operations
- Handle guest complaints and resolve issues promptly to maintain satisfaction
- Utilize hotel management software (Opera) to update records and generate reports
- Process payments and manage cash drawer with strict adherence to financial protocols
- Maintain detailed knowledge of local attractions and transportation options
- Uphold brand standards through consistent visual presentation and communication
Qualifications
- Minimum 1 year of hotel front desk or high-level customer service experience
- Proficiency in hotel management systems (Opera, Fidelio, or similar)
- Exceptional communication skills with fluency in English; multilingual abilities preferred
- Strong problem-solving abilities with a customer-first mindset
- Ability to work flexible shifts including nights, weekends, and holidays
- Attention to detail and accuracy in financial transactions
- Valid driver's license and clean driving record (if required for airport runs)
- High school diploma or equivalent; hospitality certification a plus