Job Description
Join our dynamic team at the iconic Oceanview Resort in Miami! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences while working flexible shifts. This entry-level role is your gateway to a thriving hospitality career in one of America's most vibrant cities. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a supportive environment.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards during all guest interactions
- Assist with valet services and concierge requests
- Maintain a clean and organized lobby area
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with reservation systems
- Strong communication and customer service skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Attention to detail and problem-solving abilities
- Positive attitude and team player mentality
- Previous hospitality experience preferred but not required
- Multilingual skills a plus