Job Description
Join our award-winning team as a Front Desk Agent and launch your hospitality career! No experience is required – we provide comprehensive training to help you succeed. As the first point of contact for our guests, you'll create memorable experiences while working in a vibrant downtown Tucson hotel. Enjoy competitive pay, flexible shift scheduling, and opportunities for advancement within our growing company.
Responsibilities
- Provide exceptional customer service to hotel guests during check-in/check-out processes
- Manage reservations, room assignments, and payment transactions accurately
- Handle guest inquiries, complaints, and special requests with professionalism
- Maintain clean and organized front desk area with proper documentation
- Collaborate with housekeeping, maintenance, and management teams
- Operate hotel management software and communication systems
- Assist with luggage handling and valet services as needed
- Follow all safety and security protocols for guest and property protection
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and problem-solving mindset
- Ability to stand for extended periods and lift up to 25 lbs
- Valid Arizona driver's license (if driving required)
- No prior hospitality experience necessary – training provided!