Job Description
Join our award-winning hospitality team in Omaha as a Front Desk Agent! We're seeking energetic individuals to deliver exceptional guest experiences at our flagship downtown property. Perfect for career-starters passionate about service excellence, this role offers comprehensive training and clear growth paths into management. Enjoy competitive pay, flexible scheduling, and a supportive team environment where your contributions are valued daily.
Responsibilities
- Manage seamless guest check-in/check-out processes with speed and accuracy
- Handle reservation inquiries and modifications via phone/email/online platforms
- Resolve guest concerns promptly using our 5-star service protocol
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for room readiness
- Market property amenities and local attractions to enhance guest stays
- Operate PMS software (Opera/Micros) and telecommunications systems
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- 6+ months customer service experience in fast-paced environments
- Proficiency with Microsoft Office and basic reservation systems
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively during peak check-in times
- Professional appearance and positive demeanor
- Valid driver's license (for occasional errands)
- Flexible availability including nights, weekends, and holidays