Job Description
Join our award-winning hospitality team at the heart of New Orleans! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences during evening and overnight shifts. As the first point of contact, you'll create memorable moments while managing check-ins, resolving inquiries, and ensuring seamless operations in our vibrant downtown location. Enjoy competitive pay, comprehensive benefits, and the unique energy of the Big Easy!
Responsibilities
- Manage guest check-ins/checkouts with efficiency and warmth
- Handle reservation modifications and billing inquiries
- Resolve guest complaints with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Execute emergency procedures during overnight shifts
- Maintain detailed shift logs and incident reports
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Flexibility to work evenings, nights, weekends, and holidays
- Proficiency in property management systems (Opera a plus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Louisiana driver's license (if required for airport runs)
- Basic knowledge of New Orleans attractions and transportation