Job Description
Join Georgia's premier luxury hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking charismatic professionals to deliver exceptional service while managing check-ins, reservations, and concierge services. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a dynamic hospitality environment. If you thrive in fast-paced settings and have a passion for creating memorable stays, apply today!
Responsibilities
- Efficiently manage guest check-in/check-out processes while maintaining accuracy in reservations and billing
- Address guest inquiries and resolve issues with proactive problem-solving skills
- Coordinate with housekeeping, maintenance, and dining teams to ensure seamless operations
- Process payments, handle cash transactions, and maintain financial records
- Utilize property management systems to update guest preferences and special requests
- Act as local tourism ambassador by recommending attractions and services
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution abilities
- Ability to multitask in high-pressure situations
- Valid driver's license with clean driving record (for occasional errands)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Atlanta attractions and transportation systems