Job Description
Join our award-winning team at Grand Hotel Fresno, where exceptional service meets California hospitality! We're seeking charismatic Front Desk Agents to create memorable experiences for our discerning guests. Enjoy competitive compensation, comprehensive benefits, and a vibrant work environment in the heart of California's Central Valley. If you thrive in fast-paced settings and possess a passion for exceeding expectations, apply today!
Responsibilities
- Deliver outstanding guest check-in/check-out experiences with personalized service
- Manage room reservations and optimize occupancy rates
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping, maintenance, and valet services
- Process payments and maintain accurate billing records
- Utilize PMS systems (Opera/Sabre) efficiently
- Execute upselling strategies for room upgrades and amenities
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with hotel management software
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid California driver's license (if required for valet)
- Flexible availability including nights/weekends
- Basic knowledge of Fresno attractions and services