Job Description
Join our award-winning luxury hotel team as a Front Desk Agent in the heart of Charlotte, NC! We're urgently seeking charismatic hospitality professionals to deliver exceptional guest experiences at our downtown property. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of America's fastest-growing cities.
Why Join Us?
- Industry-leading training programs
- Health/dental/vision insurance
- 401(k) with company match
- Complimentary hotel stays
- Employee discounts & perks
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations and room assignments
- Handle guest inquiries and resolve service issues
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a professional, welcoming lobby environment
Qualifications
- 1+ years hotel front desk experience preferred
- Proficiency with PMS systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Charlotte attractions and transportation
- Valid NC driver's license (for valet/shuttle duties)
- High school diploma or equivalent required