Job Description
Join our award-winning team as a Front Desk Agent at the heart of Austin's vibrant hospitality scene! We're seeking charismatic professionals to deliver exceptional guest experiences in a dynamic, fast-paced environment. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth while showcasing your passion for service.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservation inquiries and modifications via phone/email/in-person
- Process payments and maintain accurate financial records
- Resolve guest concerns promptly and escalate complex issues
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards through meticulous attention to detail
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with PMS systems (e.g., Opera, Sabre)
- Exceptional communication and problem-solving skills
- Flexible availability for rotating shifts (days/nights/weekends)
- Basic knowledge of Austin attractions and local area
- Ability to multitask in high-pressure situations
- Valid Texas driver's license preferred