Job Description
Join our award-winning hospitality team at Harborview Hotels & Resorts in Boston! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in our luxury waterfront property. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities in one of America's most vibrant cities. If you thrive in fast-paced environments and take pride in creating memorable moments for travelers, apply today to become the welcoming face of our Boston flagship location.
Responsibilities
- Manage seamless check-in/check-out procedures while maintaining accurate guest records
- Handle reservation inquiries, room assignments, and special request fulfillment
- Process payments and maintain secure cash handling procedures
- Resolve guest concerns promptly with empathy and professionalism
- Coordinate with housekeeping, maintenance, and valet services
- Upsell premium amenities and local experiences to enhance guest stays
- Maintain organized front desk operations and communication logs
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (Opera/Fidelio preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred